OUR ADDRESSES
- Douala - Bonamoussadi
- info@tamogroupstore.com
- (+237) 692 037 656
- Yaoundé - Ngousso
- info@tamogroupstore.com
- (+237) 692 471 646
FREQUENTLY ASKED QUESTIONS
Absolutely ! We understand the importance of receiving exactly what you see online. All of our photos are taken with care to accurately reflect the products we offer. We strive to maintain high consistency between our images and actual products.
However, please note that slight variations may occur due to factors such as lighting during photography, your monitor settings, and natural materials used in some products. We are committed to providing you with quality items and minimizing any differences between images and actual products.
If you have specific questions about a product or have concerns about actual appearance versus image, please do not hesitate to contact our support team. We are here to help you and make sure you have the best shopping experience possible.
https://tamogroupstore.com/en/frequently-asked-questions/
Finding your receipt is easy! Once you have made a purchase on our platform, you will receive a confirmation email containing all your transaction information, including the receipt. Be sure to check your inbox, as well as the spam folder in case the email was filtered.
If you have created an account on our site, you can also access your personal space. Log in, go to the 'Purchase History' or 'My Account' section, and there you will find an overview of your past transactions, including associated receipts.
If you have difficulty locating your receipt or have specific questions about a transaction, please do not hesitate to contact our support team. We are here to help you and provide you with all the information you need.
We understand that sometimes things don't go as planned and you may need to return a product. Here is a simple guide to help you with the returns process:
Log in to Your Account: If you have an account on our site, log in and access the 'My Account' section. Otherwise, follow the instructions to initiate the guest return process.
Select the product to return: In your purchase history, select the product you wish to return. Indicate the reason for the return to help us improve our service.
Choose the Return Method: Depending on the reason for the return and the options available, choose between an exchange, a refund or a credit.
Generate the return label: If we offer prepaid return labels, you will be able to generate them directly from your account. If not, you will receive instructions on how to return the product.
Packaging and Shipping: Carefully package the product in its original or suitable packaging and attach the return label. Be sure to follow the instructions for dropping off with the delivery service.
Confirmation and tracking: Once we receive the returned product, we will send you an email confirmation. If you have chosen a refund, it will be processed in accordance with our returns policy.
If you have specific questions about the returns process or require assistance, please do not hesitate to contact our support team. We are here to help you every step of the way.
We do our best to keep our inventory up to date and to meet customer demand. If an item is currently out of stock, don't worry, we may plan to restock it.
However, the future availability of an out-of-stock item may depend on several factors, such as availability of raw materials, general demand and our suppliers' planning. We encourage you to regularly check our site to see if the item in question is back in stock.
If the item you are looking for is out of stock and you would like more information about restocking it or similar alternatives, please do not hesitate to contact our support team. We will be happy to help you find the best solution to meet your needs.
We are pleased to offer you a convenient and flexible shipping service to get your orders to you wherever you are. We offer shipping throughout Cameroon and even beyond so that you can receive our products in all regions of the country.
During the ordering process, you can specify the desired delivery address. This can be one of our drop-off points, your home, your office, or any other location of your choice, as long as we can reach it using our partner delivery services.
Be sure to provide accurate and detailed shipping information to ensure your order is delivered safely to your desired location. If you have specific questions regarding shipping options, associated fees, or delivery times, please visit our shipping options page or contact our support team. We are here to help you choose the best shipping option based on your needs.
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